Order Information

You can place an order by telephone, fax or e-mail - whatever suits you best.

We aim to despatch all orders on the same day as they are received - subject to having the
materials in stock and the carrier not having already collected.

Order cut-off time - we have no order cut off time. Your order goes if we can pack it before the carrier comes and we often pack last minute orders whilst the carrier waits for us to finish.

Despatch - orders are despatched using an overnight service and our carrier is contracted to deliver before 5.00 p.m. the following day within the UK mainland. In practice, they normally arrive the following morning as the carrier usually delivers in the morning and collects in the afternoon.

Minimum Order Value - we have no minimum order value. Orders below our carriage paid £200 net order value are simply charged at £10.00 net carriage.

Export Orders - We export to many countries and we shall be pleased to receive your enquires / purchase orders for delivery outside of the UK.

Company Policy - we supply all of our products against firm purchase orders and in common with most manufacturers do not accept any returned goods for credit unless they are faulty.

Faulty Goods - Even the best quality system cannot prevent the occassional faulty product. In the event that you consider one of our products to be faulty please contact us or your supplier. We can discuss the matter with you and take the appropriate action. Normally, we ask you to contact your supplier who will arrange to return the faulty product to us for examination. If our technical department confirms that the product is faulty we will raise a credit note for your supplier or raise an order enabling us to send a free of charge replacement to them.

Returns Procedure - We operate a formal returns procedure to ensure that faulty goods returned for examination are adequately controlled once they are received into the company. Vysal's direct customers should contact the Vysal sales office and request a Returns Number so that a faulty product can be returned to Vysal and accepted into the Goods Inwards department. Vysal will not accept any unauthorised returns at all and they will be returned via your carrier at your cost.

Exceptions - in the event that you have an experience that you feel is exceptional and the company policy should be waived please contact us with full details available to support any case being argued and we will listen.